1
Damaged Product
If your toy arrives damaged, please do not use it. Contact Vikrida Support as soon as possible and keep the product, packaging and included accessories ready so our team can review the issue and guide you.
Vikrida
Toys for a Brighter Tomorrow
AFTER DELIVERY
VikriDa Returns and Refunds Policy
Help with damaged, incorrect or incomplete orders, return requests and refund information.
Happiness
Matters ☺
Not happy with your order? We're here to help!
If you've received a damaged, wrong or incomplete toy, contact Vikrida Support and we'll guide you through the applicable return or refund process.
🧸
↻
Easy
Returns
What can we help you with?
Choose the issue below to understand what you should do next.
2
Wrong Product Received
If the product received is different from what you ordered, keep the item and its original packaging and contact Vikrida Support with your order details.
3
Missing Part or Accessory
Check the complete packaging and all included items. If a listed part or accessory is missing, contact Vikrida Support with your order details so we can guide you on the next steps.
4
Return Eligibility
Return eligibility depends on the product, its condition and the reason for the request. Please keep the product, original packaging, accessories, manuals and included items while your request is being reviewed.
5
How to Request a Return?
Contact Vikrida Support with your order details, the product involved and the reason for your request. Our team will review the issue and guide you through the applicable process.
6
Can I Exchange a Toy?
Exchange availability depends on the circumstances of the request and the applicable policy. Contact Vikrida Support with your order details to check the available options.
7
Product Condition for Return
Keep the product, packaging, accessories, manuals and all included items in their original condition as far as possible. Avoid using the product if you are reporting damage or another order issue.
8
Refund Processing
Refund processing depends on the approved request and the payment method used. Once your request has been reviewed, applicable refund information will be shared according to the policy.
9
Need Help With Your Order?
If you are unsure what to do about a damaged, incorrect or incomplete order, contact Vikrida Support. Keep your order details available so our team can assist you more easily.
10
Contact Vikrida Support
Call or WhatsApp us at +91 8527182919 or email vikrida.support@gmail.com. Support is available Monday to Saturday, 10:00 AM to 6:00 PM IST.
Important Information
Return, exchange and refund eligibility may vary depending on the product, order issue and condition of the item. Please contact Vikrida Support before sending any product back.
Need More Help?
Our support team is just a call or message away.
WhatsApp
+91 8527182919
Email Us
vikrida.support@gmail.com
Support Hours:
Monday–Saturday, 10:00 AM–6:00 PM IST • Sunday Closed
Got questions?
Exchange & Replacement
Oops happens. Here is how we make it right.
Does VikriDa give refunds on toys?
No. For hygiene and safety reasons, VikriDa does not offer refunds on kids' products. An exchange or replacement is available for genuine cases when you contact us within 3 days of delivery.
Can I exchange a toy bought from VikriDa?
Yes, for genuine reasons. Contact VikriDa Support within 3 days of delivery with your Order ID and the reason. Exchanges are handled case by case. Keep the toy, packaging, accessories and manuals together until the team confirms the next step.
What should I do if my toy arrives damaged?
Do not use the toy. Message VikriDa on WhatsApp at +91 8527182919 within 3 days of delivery with photos and an unboxing video. Once the team reviews it, the toy will be replaced.
What if I receive the wrong toy or a part is missing?
Keep the item and its packaging, then contact VikriDa Support within 3 days of delivery with your Order ID and an unboxing video. The video must clearly show the product's condition on arrival so the team can process your request.
Why does VikriDa ask for an unboxing video?
An unboxing video clearly shows the condition of the product when it arrived. VikriDa requires it for all damaged, missing part and wrong product requests, so record one while opening your parcel.
How do I request an exchange or replacement?
WhatsApp +91 8527182919 or email vikrida.support@gmail.com with your Order ID, the product name and the reason. Attach photos and your unboxing video if the toy is damaged, wrong or incomplete. Please contact support before sending any product back.
What condition should a toy be in for an exchange?
Keep the toy, original packaging, accessories, manuals and all included items in their original condition as far as possible. Avoid using the product if you are reporting damage or another order issue.
Still curious? Ask us on WhatsApp